Frequently Asked Questions about purchasing Wooden Swing Sets:


Weight Capacity

Our residential wooden swing sets are typically designed for children ages 2 to 12 years old. Because the 90th weight percentile for a 12 year old these days is 125 pounds, that is the general weight maximum for our wooden swingsets and their accessories. The swing set components do, however, have a more detailed breakdown which is as follows: Fort platforms: 800lbs total weight; 125lbs per belt seat; 70lbs per child per glider swing; 50lbs per bucket swing; 35lbs per infant swing; 125lb total weight per tire swing; 75lbs per rope ladder; 150lbs per set of rock wall pieces; 125lbs for all slides.  However, these maximums may vary slightly from set to set. 


Maintenance

Nuts and bolts on all wooden swing sets must be periodically checked and tightened throughout the usage season. Additionally, wooden swing sets may at times require the application of a protective coating or sealant, depending on your particular climate conditions. Prior to the application of sealant, you may lightly sand any “rough” spots on your wooden swing set.


Materials

Our wooden swing sets are manufactured using only the best materials. Most of our wooden swing sets are constructed of woods that are naturally resistant to rot, decay, and insect damage such as Asian Redwood, Cedar or Southern Pine. The load bearing posts are usually 4 x 4 construction with a 4 x 6 swing beam. Several of our wooden swing sets feature a polyethylene casing on the support beams that renders the wood virtually maintenance free.


Required Space

Each playground has the required ground space listed, as well as the minimum required play space.  Use these measurements as a reference to measure your back yard.


Installation Instructions

Each set comes complete with diagram and written instructions.  Please read and understand the diagram and written instructions before you begin the installation process.  Also, feel free to call us toll free 877-777-8144 with any installation questions that you may have. Generally speaking, our wooden swing sets are not difficult to install.  Some are more complex than others and will require more time and possibly more muscle. Because our wooden swing sets are heavy and built to last, it is best to have at least two strong adults available for the installation.  Some larger sets may need to have a couple more strong helpers.


Shipping Time

Under normal conditions, it takes seven to ten business days to process your order and prepare it for shipment. Once the wooden swing set is shipped, it will normally take 7 14 days for transit and delivery by the freight company. (shipping times are approximate and may vary depending on your location)


Returns

Returns are accepted within 30 days of purchase and must be accompanied by the original sales receipt or invoice.  All products to be returned must be in new condition.  If any returned products are brought back in other than new condition, BYO Recreation may choose not to accept the return. Transportation costs for any returned items are the responsibility of the individual or party returning the product. All returns are subject to a 25% restocking fee that will be deducted from the amount to be refunded.  If you paid with a credit or debit card, you must present the same card and the funds will be refunded to the credit/debit card.  If you paid with a personal or business check, BYO Recreation will refund these funds only via BYO Recreation company check.  Any wooden swing sets returned after 30 days from the date of purchase are eligible for in store credit only.  Returns will not be accepted after 60 days from the date of purchase.


Order Cancellation

Because we process and ship orders as quickly as possible, any person desiring to cancel an order must do so with in three business days of placing the order.  Any order cancelled within the three day grace period will not be subject to the 25% restocking fee.  Any order cancelled on or after the fourth day will be subject to a 25% restocking fee.  Additional charges such as shipping and recovery costs will be charged if the wooden swing set has been shipped out prior to the cancellation of your order.  These costs will be deducted from the amount to be refunded.


Questions

Please feel free to contact us by phone at 1-877-777-8144.  When you call, we will be happy to spend as much time with you as you may need to make sure that all of your questions are completely and satisfactorily answered.