Playground Equipment FAQ
1. Do you offer installation for your products?
We offer professional installation for all of our commercial products. Our installers are certified National Playground Safety Inspectors and are factory trained to professionally install our playground equipment.
2. Do I need playground surfacing?
The American Society of Testing Materials and the Consumer Product Safety Commission guidelines require all playground equipment to have safety surfacing. We offer a wide range of safety surfacing materials to fit any budget. Our playground consultants can help you select the right surfacing for your playground.
3. Do you offer custom design services?
We have a full in-house commercial custom design department that can work with your playground consultant to design your "dream playground". This service is free of charge. We just need some basic information about your playground to get started, such as children age range, project budget, area of play space, and your preferences for play components. We take this information and create wonderful three-dimensional computer renderings of what your playground will look like.
4. I am looking for a product that is not in your catalog or on your website. Do you offer other products?
Our catalog and website show a good representative sample of the products we can offer. However, as one of the largest playground distributors, we have access to many other products that we can offer if requested. Please let us know your needs and we can provide you with a quote on virtually any playground item or service.
5. How long have you been in business? How do I know that you are a reputable company?
We have been in the playground business for over 14 years. We are one of the largest play equipment distributors in the U.S. We are so confident in our services and products that we have put our company motto, "Beyond Your Ordinary", in our name and we promise to do everything in our power to live up to that name. We can happily provide references from our past customers.
6. Can you come to our facility to talk to us about our playground?
We have outside sales reps within the state of Florida that can come to your facility to talk to you about your playground. For most customers outside the state of Florida, we offer playground consultations over the phone. Over 14 years, we have perfected doing business over the phone/email/internet and we know how to work with our customers using these technologies - it is one of our strengths. You will receive professional services and products from us, no matter where in the world you are located.
7. Can I order online? How long will my order take to be delivered?
Any product online with an add-to-cart button is available for online purchase (any order under $50 is subject to a $10 processing fee). If the product is more customizable or detailed, the add-to-quote option will prompt us to contact you for a more specific quote to accurately meet your needs.
Most of our commercial products are made to order. Our typical lead time is 3-5 weeks from the time your order is placed. We ship all around the world, so no matter where you are, we can get you the play equipment you desire.
8. Is there a processing fee?
A $10.00 processing fee is applied to any order under $50.00. If you have any questions about the processing fee please call us. We are happy to assist you.
9. Are your playground products safe?
All of our products meet or exceed the rigorous public playground safety guidelines from the American Society of Testing Materials and the Consumer Product Safety Commission. We distribute products from only the best and most experienced manufacturers in the industry.
10. Do you offer financing or fundraising programs?
We can offer financing through one of our partner financing companies. Please let your playground consultant know that you are interested in this program and they can provide you with a credit application and the program information. We also offer a very innovative playground fundraising program that allows all of the cost of the fundraising materials to be applied directly to the purchase of a playground from us.
11. What kind of warranty do your products carry?
Commercial structures are backed with a lifetime warranty on steel posts, 15 year warranty on steel decks, and 10 year warranty on plastic play system components. More detailed warranty information applies on a per-product basis. Please contact us for more exact warranty information or questions.